Welcome to the FAQ section of our jewellery e-commerce website! We’re delighted to assist you with any queries you may have.
Here are some frequently asked questions and their answers:
What materials are your jewellery pieces made of?
Our jewellery pieces are 18k gold (white, yellow, and rose) and gemstones like diamonds, sapphires, rubies, emeralds, and more. Each product listing will specify the materials used.
Do you offer customization services for jewellery?
Yes, we do! We offer customization options for select jewellery pieces. Please contact our customer support team to discuss your requirements and explore the possibilities.
How do I determine my ring size?
To find your ring size, we recommend using our Ring Size Guide, which provides easy-to-follow instructions for measuring your finger accurately. You can find the guide on the product pages or in the “FAQ” section of our website.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, as well as PayPal and other digital payment methods. All transactions are encrypted and secure.
What shipping options do you offer, and what are the delivery times?
We offer DHL shipping delivery. Delivery times may vary depending on your location and the availability of the product.
Do you provide international shipping?
Yes, we ship our jewellery internationally. Additional shipping charges and import duties may apply depending on the destination country. Please refer to our Shipping & Returns page for more details.
Is my personal information safe when ordering from your website?
Absolutely! We take the privacy and security of our customers very seriously. Our website employs state-of-the-art encryption and security measures to safeguard your personal and financial information.
What is your return policy?
We want you to be fully satisfied with your purchase. If for any reason you are not happy with your jewellery, you can return it within 30 days of delivery for an exchange. Please review our Return Policy for detailed instructions.
Can I track my order?
Yes, you can track your order. Once your order is dispatched, we will send you a tracking number and a link to the courier’s website, where you can monitor the delivery status of your package.
If you have any other questions or need further assistance, please don’t hesitate to contact our customer support team via email or phone. Happy shopping!