Customer satisfaction is of utmost importance to us at Massoud Jewellery. We strive to provide a seamless return process should you wish to return an item. Please follow the procedure outlined below:

1. Return Request Period: You have a window of 7 days from the date of delivery to initiate a return request. Kindly ensure that you initiate the request within this timeframe.
2. Eligibility Criteria: To be eligible for a return, the item must be unused and in its original packaging. Please ensure that the item meets these criteria before proceeding with the return.
3. Submitting a Return Request: To request a return, please send an email to info@massoudjewellery.com. Make sure to include the following details in your email: your order number, reason for the return, your name, address, and phone number. Providing these details will assist us in processing your request smoothly.
4. Return Authorization: Upon receiving your return request, we will review it and provide you with the necessary shipping details and instructions. Please wait for our response before proceeding with the return.
5. Shipping Responsibility: Please note that you are responsible for all costs associated with the shipping and tariffs for both returns and exchanges. If you prefer, you may also choose to drop off or pick up your items directly at our store. We recommend considering an appropriate shipping method that includes insurance and tracking for your protection.
6. Refund Policy: Please be aware that Massoud Jewellery does not offer refunds. We strive to ensure that all our customers are fully satisfied with their purchases. However, we are happy to assist you with an exchange or store credit for eligible returned items.

We appreciate your understanding and cooperation in following the above return procedure. Should you have any further questions or concerns, please do not hesitate to reach out to our customer service team. We are here to assist you and ensure your experience with Massoud Jewellery is exceptional.